The Sports and Recreation Commission (SRC) is a parastatal whose purpose is to regulate and generally promote the development of sport and recreation in the country. SRC was established on 1 September 1991 through an Act of Parliament Chapter 25:15 of 1991, revised in 1996.

Vision

An active, excelling and sustainable sport and recreation industry by 2030.

Mission

To provide accessible and sustainable sport and recreation opportunities for all through effective administration, coordination, promotion and development.

Core Values

In order to fulfill its vision and mission, the SRC will be guided by the following values: –

  • Teamwork – SRC is committed to cooperating with key players and stakeholders in the execution of its mandate.
  • Transparency – operating ethically with openness and clarity of purpose.
  • Integrity – honest and morale principles.
  • Inclusivity – a welcoming environment that embraces diversity and offers opportunities/respect for everybody in words and actions; and
  • Unhu/Ubuntu – subscription to the embodiment of virtues that celebrate the mutual, social responsibility, trust, sharing, selflessness, self-reliance, caring and respect for each other.

SRC SERVICE CHARTER

  • To respond to all correspondences, phone calls and social media platforms within 24 hours.
  • To ensure that clearances of teams going out or coming into the country are processed within 24 hours.
  • To ensure that clearances to host international sport competitions are granted within 14 days.
  • To process requests for duty free certificates within 24 hours.
  • To answer all telephone calls within 3 rings.
  • To always be courteous to all our clients.
  • To treat our clients equitably and with respect and dignity at all times.
  • To issue out educational certificates within 1 week of completion of the course
  • To always uphold client confidentiality.
  • To provide clear and accurate information at all times.
  • To provide access to services, programmes and relevant information to our clients always.

What can you expect from us?

  • Courtesy and respect – we will treat you with courtesy and respect.
  • Fair and equal services – we will provide services in a fair and equitable way.
  • Accountability -you will receive up-to-date and accurate information. Whenever possible, our staff will explain the decision-making processes as they impact on you.
  • If we cannot assist you, we will do our best to refer you to someone who can. We ensure the continual improvement of our services and processes according to your needs.
  • Confidentiality – we will treat your personal and organizational confidential information with sensitivity. We will collect, store and use your confidential information responsibly.

What we expect from you

  • Treat our employees with courtesy.
  • Be honest with us.
  • Update your contact details whenever there are changes to maintain accurate records with us.
  • When required, provide all information within the specified times.
  • Provide feedback that is both positive and negative to improve our service delivery through complaints, compliments and suggestions.
  • Attend scheduled meetings.